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Front of House/ Hospitality Manager
Chick-fil-A The Mall at Wellington Green

Job Summary:
As a Front of House/ Hospitality Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.

Position Type:

Full-time and Part-time

Responsibilities:

Operations:

Oversee daily operations of the Front of House Department and lead the shifts with excellence during the afternoon and dinner day parts. Ensure consistent systems are in place to have a quick and efficient close while maintaining a remarkable experience for our guests up until closing.
Hold the assistant manager team accountable for shifts they lead during the PM day parts.
Ensure team policies and procedures are being maintained by all team members.
Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
Ensure the Front of House Assistant Managers are serving guests with excellence and using the Winning Hearts Everyday strategy.
Hold the team accountable for completion of their daily checklists.
Own the numbers- Be constantly aware of current Customer Experience Report, productivity, daily checklists completion rate, and food cost gap- and make necessary actions to meet goals set by the director team.
Communicate with Back of House manager regularly to provide remarkable experiences for our guests and team members.
Coordinate with other Front of House managers daily to debrief on the shift and ensure smooth transition from AM to PM periods and vice versa.

Leadership Oversight:

Ensure a well-defined meeting cadence is in place for check-ins with the assistant manager team (meeting biweekly).
Meet with the FOH Director weekly to ensure your goals align with the overall business plan and provide/receive feedback.
Collaborate with the FOH Director to set monthly manager meetings and lead the discussion.
Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’.
Oversee coaching and development for the Assistant Managers, ensure they are meeting assistant manager role expectations (i.e. daily checklists, Customer Experience Report, cleaning, etc.)

Financial Stewardship:

Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team.
Align with labor wage goals and ensure necessary actions take place to meet and exceed these goals.
Collaborate with the Director team to ensure Customer Experience Report goals are met monthly and productivity goals are met daily.
Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals.

Training and Development:

Execute individualized development plans created for assistant manager team.
Collaborate with the People Department to ensure all team members are progressing through the roadmaps appropriately.
Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance.

Qualifications and Requirements:

Smile.
Create and Maintain Eye Contact.
Speak Enthusiastically.
Reliable transportation.
Ability to work in a fast-paced environment.
Strong people skills with a desire to serve Team Members.
Strong commitment to superior customer service.
Ability to manage Team Member behavioral and performance issues.
Ability to work in a team environment with shared ownership and responsibility
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

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Apply for Front of House/Hospitality Manager (Wel) at Chick-fil-A