The Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company while overseeing and running a shift.
Expectations
Win the hearts of Guests every day by holding yourself and the Team Members accountable to the Winning Hearts Everyday strategy which consists of:
Great Food:
- eRQA completion, once per shift
- SAFE Daily Critical completion, once per shift
- Jolt Food Safety Walkthrough completion, once per shift
- Develop trust with Guests through meeting quality requirements
Clean & Safe Environment:
- Maintain a refreshingly clean environment
- Ensure all safety procedures are being followed
- Ensure all Team Members are following hygiene standards and the health policy
- Utilize LEAN processes
- Familiar with crisis response plan and where to locate it
Fast & Accurate Service:
- Strive for a Speed of Service goal of 3 minutes and 30 seconds
- Ensure the accuracy of all Guest orders
Genuine Hospitality:
- Enthusiastically fulfill the core four
- Ensure each Guest and Team Member feels cared for
- Maintain a hospitable and enthusiastic environment
Apply the three Fundamentals of Execution—Pursue Mastery, Own the Numbers, and Help Others Win—within the Restaurant:
- Pursue Mastery
- Embrace store goals
- Train Team Members for success through actively coaching and sharing feedback on every shift
Own the Numbers:
- Focus on processes, be the champion of change
- Attack the gaps
- Be a good steward of equipment, supplies, food, labor, and money
Help Others Win:
- Communicate tirelessly
- Celebrate success
- Confront with care
- Evaluate Team Members in an unbiased manner
- Hold Team Members accountable to performance and attendance standards,
- documenting and issuing disciplinary notices when necessary.
- Ensure all Jolt checklists are completed daily
Qualifications:
- Must be able to lift, push, and pull up to 40 pounds
- Must be able to stand for up to 8 hours per shift
- Must be able to bend, twist, and maneuver tight spaces
Behavioral Characteristics:
- Servant leader
- Excellent verbal, written, and electronic communication skills
- High standards in the areas of operational excellence, quality, and customer service
- Excellent time management skills, including meeting all deadlines
- Attention to detail and organization with excellent follow-through
- Sense of urgency
- Takes initiative
- Is Innovative
- Self-disciplined
- Earns respect of team members and is able to positively influence their behavior
- Natural ability and desire to train and develop self and others
- Cares about Chick-fil-A, every Team Member, and Guest
The job description is subject to change based on business needs.