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The Shift Leader oversees the daily operation of the business in alignment with the vision and values of Chick-fil-A Jacksonville, TX. This position oversees shifts and manages team members to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on effective leadership/management of the business which includes but it not limited to staff positioning, Food Safety, and cleanliness. This position collaborates closely with the Team Leaders/Directors to ensure operational goals are met and that our team members are equipped and coached to ensure success.

A Shift Leader will have additional responsibilities, such as Quality, Cleanliness, Inventory/forecasting, Donations/Waste and/or Training. (See additional responsibilities job description for area of specialty.):

Helps facilitate breaks, opening and closing tasks for team members.
Understands all handbook (employee meals, discounts, & giveaways, team member conduct), health department, and pathway (appearance, recipes) procedures.
Familiar with workplace safety and security procedures (robbery, harassment, violence, fire, extreme weather, etc).
Coach and train the team on the AHA system, packaging/boxing appearance, portion size/fileting, fifo rotation, and following numbers on the ipads (breading and the chutes).
Track daily on AHA and donations/waste and report to the group.
Prep and plan for caterings orders and ensure all catering is out on time.
Knows how to handle a call out and knows how to find shift coverage.
Monitor product quality to ensure the guests receive the best product through each transaction.
Hold the team accountable by using the coaching book when necessary.
Able to effectively run a back of house shift with a sense of urgency.
Work primary when both centerlines are open and ensuring the support is on secondary to watch the flow of food.
Work secondary when one centerline is open to watch the flow of food.
Knows how to operate the box compactor, do a boil out, operate machines, and can do deliveries.
Understands and can perform all team member positions for back of house as well as front of house.
Required to work four full shifts a week: Opening and/or Closing (at least one closing a week is expected).
Is assigned an additional responsibility such as cleanliness, training, quality, etc.

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Apply for Back of House Shift Leader (Jac) at Chick-fil-A