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The Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company while overseeing and running a shift.

Expectations
Win the hearts of Guests every day by holding yourself and the Team Members accountable to the Winning Hearts Everyday strategy which consists of:

Great Food:

eRQA completion, once per shift
SAFE Daily Critical completion, once per shift
Jolt Food Safety Walkthrough completion, once per shift
Develop trust with Guests through meeting quality requirements

Clean & Safe Environment:

Maintain a refreshingly clean environment
Ensure all safety procedures are being followed
Ensure all Team Members are following hygiene standards and the health policy
Utilize LEAN processes
Familiar with crisis response plan and where to locate it

Fast & Accurate Service:

Strive for a Speed of Service goal of 3 minutes and 30 seconds
Ensure the accuracy of all Guest orders

Genuine Hospitality:

Enthusiastically fulfill the core four
Ensure each Guest and Team Member feels cared for
Maintain a hospitable and enthusiastic environment

Apply the three Fundamentals of Execution—Pursue Mastery, Own the Numbers, and Help Others Win—within the Restaurant:

Pursue Mastery
Embrace store goals
Train Team Members for success through actively coaching and sharing feedback on every shift

Own the Numbers:

Focus on processes, be the champion of change
Attack the gaps
Be a good steward of equipment, supplies, food, labor, and money

Help Others Win:

Communicate tirelessly
Celebrate success
Confront with care
Evaluate Team Members in an unbiased manner
Hold Team Members accountable to performance and attendance standards,
documenting and issuing disciplinary notices when necessary.
Ensure all Jolt checklists are completed daily

Qualifications:

Must be able to lift, push, and pull up to 40 pounds
Must be able to stand for up to 8 hours per shift
Must be able to bend, twist, and maneuver tight spaces

Behavioral Characteristics:

Servant leader
Excellent verbal, written, and electronic communication skills
High standards in the areas of operational excellence, quality, and customer service
Excellent time management skills, including meeting all deadlines
Attention to detail and organization with excellent follow-through
Sense of urgency
Takes initiative
Is Innovative
Self-disciplined
Earns respect of team members and is able to positively influence their behavior
Natural ability and desire to train and develop self and others
Cares about Chick-fil-A, every Team Member, and Guest

The job description is subject to change based on business needs.

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